Wrong song, Michael Gorman

I’ve been watching with some detached interest over the past few weeks as Michael Gorman decided to become one of the “blog people” and launch a blitzkrieg against what, one would presume to be, “all the other blog people.”

Oddly enough, given my personal feelings on the matters in question, I found myself not taking offense to any of it, nor am I particularly bothered by it, so naturally I needed to examine that a bit further.

It helps that his points are, by-and-large, valid when considered from within his frame-of-reference. And despite his very pronounced colloquy that seems to drive people mad, he is a concerned citizen with some legitimate beefs. But it’s two recent posts of his that betray his misunderstanding of our 2.0 world and his subsequent strategy for coping with it. The Siren Song of the Internet, parts I and II make it clear that he’s misinterpreting the music. His biggest mistake is to assume that the flow of information through the Net is a zero-sum game and that there should be a procedural framework imposed upon it. You might just as easily catch the wind in a bag and to expect such from the internet will leave you in perpetual disappointment. Which is obviously where Gorman is currently mired. He thinks it is the sirens’ song we’re hearing. But it’s not. (Incidentally, I always thought that the wind-bag setback was simply a matter of poor, untransparent management on the part of Ulysses)

It’s more likely we’re hearing a song like that sung “beyond the genius of the sea” in Wallace Steven’s “Idea of Order at Key West.” It’s a poem that can never be explained, only understood. It defies logical examination, but conveys far more than the sum of its words in a clarity that is either grasped, or not. The metaphor is much more relevant here:

She sang beyond the genius of the sea.
The water never formed to mind or voice,
Like a body wholly body, fluttering
Its empty sleeves; and yet its mimic motion
Made constant cry, caused constantly a cry,
That was not ours although we understood,
Inhuman, of the veritable ocean.

There is no permanence online, there is little to no authority online, there are no borders online, there are fewer inhibitions online. “Online” has overwhelmed convention like a rising tide over a sand castle, it confounds giants like the RIAA and MPAA while simultaneously turning tiny David voices into Goliath ones. There is no pushing back against it. If information was a physical object, the internet would be a black hole of matter so densely packed that the laws of physics become irrelevant. So too are Gorman’s machinations, valid as they may be. They don’t apply, never will. We’re in a place where Apples can sometimes taste like pomegranates, where the down escalator often goes up.

But it’s not all naked chaos. There is a self-governing pattern of information exchange that arranges itself fractally into representations of a much larger truth. Sometimes we just need to back off and look at it from thirty-thousand feet before it reveals itself. But these are not truths that we can cite in scholarly papers or use as a basis for proof of anything. Ultimately they’re truths about the nature of humanity that present themselves for only a brief moment before they dissolve into another . Because the vehicle upon which all this has evolved is science-based technology, Gorman assumes its payload should, too, conform to the same laws.

Even though it’s not appropriate, his response to this nebulous new world is that of Ulysses’–tell his crew to put wax in their ears and lash him to the mast. So it’s no surprise to me that many of us (who he mistakenly thinks of as harpies) are really just sitting on the shore, listening to some really great music, sipping mai tais and casually wondering, “what the fuck is going on in that boat?”

My ALA baggage

Before attending large conferences like ALA, I like to gather some of the thoughts I’ve been casually tossing around in my head. I say casually, because I really haven’t given any of them the benefit of any formal thought process.  At any rate, this is the baggage I’m bringing to ALA:

A library on the Edge?

Like two distinct brands of the same religion, librarians are drifting into two camps–those that believe libraries are in peril and those that don’t. Those who find themselves as a member of the former tend to feel that their libraries need to change in a number of fundamental ways in order to remain relevant. Those who identify with the latter group feel that good old-fashion librarianship is still what their users want or need.  They’re the purists. Perhaps I’m oversimplifying this, but I do believe that all of us sit somewhere between these two poles.

This dichotomy yields some interesting implications for discussions about the future of libraries and what we should be doing now and in the future. For instance, if you’re inclined to think that libraries are in danger of becoming irrelevant, you’re probably going to be more open to many of the more radical proposals and developments we’re seeing and hearing of today. Purists, of course, are just as vehement and passionate about libraries, but want to see the core values of their libraries shored up.  To them, good old fashion reference and circulation is what libraries are all about.

So the question is, how do these two groups find a middle ground that will not compromise us into mediocrity? I’m skeptical about the prospect of creating more excellent middle-of-the-road libraries. That’s what most of us are right now.

Web 2.0 is saturated while Library 2.0 is parched

The library corpus cannot absorb all the 2.0 being thrown at it. I see two major problems that are causing a veritable 2.0-anemia.

First, while Library 2.0 may not be exclusively about technology, it’s hitched its wagon to technology in inextricable ways. That means that in order to be deft L2 wagon-drivers, we need to have great technologists and great technology. Libraries have a severe shortage of both and while we may try to make ourselves gleam to one another as best we can, what we really ought to be doing is focusing on how libraries can be attracting new blood into that particular sector of the industry. There is no doubt that great work is being done by a lot of talented people (and they know who they are). But for most of us, implementation is still that big old swollen caveat hanging out there uncomfortably.

Second, after implementation, integration tends to be awkward, at best. There is a fairly severe disconnect between what the 2.0 pundits say (among whom I count myself), and what is really happening. Your library may have, for instance, a Flickr account, IM reference, a bloglines blog, delicious bookmarks, whatever. But are they truly embedded into the way your institution works? In almost every case, this approach seems like throwing seeds into the air, letting them land where they may. I think it’s time to start talking about how we arrange these components into a more suitable constellation of services. These technical elements of L2 must be aligned along our institutions’ field of influence and expertise so that the seams don’t show. Seams send the wrong message, they say we’re being disingenuous and sloppy. In effect, poorly implemented technology amounts to spamming our users and staff with “new features.”

The user is sometimes broken

Sorry Karen, but sometimes the user is broken. And that’s ok. We’re all broken in some way and that’s what makes us human. Let’s not forget that, at its core, the library is a human construct created by humans for use by humans.  I think we can be there to help fix the user, to enable the user to change in the ways that he or she would like.

There will be times when we get it right and the user still can’t handle it, because the user can’t deal.  We shouldn’t change a good thing for him because accommodating him will send us down an endless rabbit hole.  It’s those cases that we rely on our hospitality and deference to help the user as best we can.

The librarian is sometimes broken

Of course, the flip side of this is that, yes, sometimes the librarian is broken too.  In comparison, it’s much easier to deal with a broken user than a broken librarian.  The broken user is a support issue, and support is simply a commodity.  The broken librarian, if not fixed, is an institutional liability.  But God bless us, we’re a compassionate, sensitive bunch and we’re going to tip-toe around that person’s shortcomings and weave them into the fabric of our organizations.  That’s the way we roll.

Be transformed @ ALA ‘07

Outgoing ALA President, Leslie Burger, is sponsoring the President’s Transformation Track later this month at Annual. It’s a must-attend series of five events covering, what I feel, to be the five brightest stars in the constellation of the American Library: services, technology, staff, space, and community. This track is aimed at giving you the knowledge and insight you’ll need to transform your library into an institution that can make the most of each of these virtues. If you attended Leslie’s inaugural dinner last year, you’ll remember that she wanted to make the theme of her tenure “Libraries Transform Communities,” so there is a nice symmetry to this track.

She writes about this series on the transformation wiki:

I am delighted to sponsor the Transformation Track programs at this year’s annual conference. During my presidential year I’ve talked to thousands of people about the power of libraries to transform the communities they serve and seen hundreds of examples from libraries of all types where transformation is taking place every day. I am convinced now more than ever that when we invest our time and energy in transforming our libraries that support for our libraries and what we do grows in unimagined ways. Come to the Transformation Track programs — get inspired, make new contacts, find helpful tips, and then transform your libraries.

Of course, the technology session will be the best *smile*. Alan Gray and I will be co-chairing this panel of experts Lori Ayre, Roy Tennant, and Casey Bisson. The session will cover a number of germane topics, but we want to give you the opportunity to make your voice heard before the event, not just during the Q&A. A participants notes page is available on the wiki where you can suggest some topics to be covered and formulate some questions to be answered. In addition, attendees can use the discussion tabs for any follow-up dialogue.

Depending on connectivity in the venue, we may try to incorporate IM and *cough* Twitter into the mix somehow. These are longer than usual sessions (about two hours). I often feel that a good session is just hitting its stride after 90 minutes, so I’m looking forward to seeing what will come out of those 30 extra minutes.

We’re extremely lucky to have grabbed these three panelists for this track and we’re looking forward to seeing you there.

UPDATE

I forgot to mention that if you attend three transformation sessions, you get a free T-shirt!

ALA Annual Schedule

It’s high time I sorted all this out. Among other places, here is where I’m guaranteed to be:

  • 6/22 - Friday
    • Noon - 3:00 PM - Movers & Shakers Luncheon
  • 6/23 - Saturday
  • 6/24 - Sunday
    • 10:30 AM - Noon - Building the Next Generation Public Library Web Site with Drupal
    • 1:30 - 3:00 PM - LITA Top Technology Trends Panel
    • 5:45 - 8:00 PM - OCLC Blog Salon
  • 6/25 - Monday
    • 10:30 AM - Noon - Wiking the Blog and Walking the Dog - Social Software, Virtual Reality, and Authority Everywhere